About the Company
Optum is a leading global organization providing innovative healthcare and customer service solutions. The company is known for its excellent work culture, career growth opportunities, and commitment to delivering top-notch customer support.
Job Location
This job is available all over India, allowing employees to work from home or office based on their preferences.
Job Role
The position is for a Customer Service Representative (CSR), responsible for assisting customers, resolving their concerns, and ensuring high levels of satisfaction.
Job Description
A Customer Service Representative plays a vital role in maintaining customer satisfaction. Responsibilities include:
- Responding to customer inquiries through phone, email, or chat.
- Addressing customer concerns and providing effective solutions.
- Processing orders, refunds, and returns.
- Assisting customers with product or service-related queries.
- Escalating complex issues to senior support teams when necessary.
Education Qualification
Candidates with any degree are eligible to apply.
Skills Required
- Strong communication and problem-solving skills.
- Patience and empathy while handling customer concerns.
- Ability to multitask and manage multiple customer interactions.
- Basic computer proficiency and familiarity with CRM software.
- A reliable internet connection for seamless remote work.
Salary
The salary for this position is competitive, with potential earnings based on performance and experience. Many companies offer performance-based bonuses and career growth opportunities.
Aprox salary 25000 to 35000
Job Type
This is a full-time, permanent position with stable career prospects.
Shift and Schedule
The shift timing varies based on company requirements, with flexible work-from-home schedules available.
Benefits
- Work-from-home flexibility.
- Savings on commuting time and costs.
- Performance incentives and career growth opportunities.
- Comprehensive training and skill development programs.
How to Apply?
Step 1: Visit the official application link (Replace “#” with the actual link).
Step 2: Register by filling out the necessary details.
Step 3: Upload required documents and complete the verification process.
Step 4: Await confirmation and further instructions from the company.
Website / Application Link
To apply for this work-from-home opportunity, click here